Please read these terms before booking a paid session. They are designed to set clear, fair expectations and do not affect your statutory consumer rights.
1. The service
Amanda-Gayle Ostler, trading as Core Hypnotherapy, provides complementary hypnotherapy services by online video call. Hypnotherapy is a collaborative process involving focused attention, relaxation and therapeutic suggestions or techniques agreed with you.
It is not medical or psychiatric diagnosis, emergency support, or a replacement for treatment from a GP or another appropriately qualified healthcare professional. Never stop medication or alter treatment without speaking to the prescriber.
Amanda may decline or pause work where the requested service is outside her competence, is not appropriate for hypnotherapy, or would be better supported by another professional.
2. No guarantee of outcome
Amanda will provide the service with reasonable care and skill. Personal change depends on many factors, including individual circumstances and engagement, so a particular outcome or timeframe cannot be guaranteed. Any examples on this website are illustrative and are not promises.
3. Booking, prices and payment
The proposed fee, session length and any recommended programme will be explained before paid work begins. Payment is due at the time stated in your booking confirmation unless agreed otherwise in writing.
A booking is confirmed once Amanda accepts it and sends confirmation. Any package is personal to the named client, is not transferable and should be used within the period stated when it is purchased.
4. Changes, cancellations and late arrival
Please give at least 48 hours' notice to move or cancel a session unless your booking confirmation states a different period. Where less notice is given, Amanda may charge the full session fee if the appointment cannot reasonably be filled. Genuine emergencies and exceptional circumstances will be considered fairly.
If Amanda needs to cancel, she will offer a new appointment or refund the affected session. Core Hypnotherapy is not responsible for wider costs resulting from a changed appointment.
If you join late, the session may still need to finish at the original time. More than 15 minutes without contact may be treated as a missed appointment.
Distance-booking cancellation rights
Where UK consumer law gives you a 14-day right to cancel a booking made online or by phone, that right is respected. If you ask for a service to begin during that period, Amanda may request your express agreement. If you later cancel within the period, you may need to pay a proportionate amount for any service already provided. The right may end once the service has been fully performed with your prior acknowledgement, where the law permits.
5. Your responsibilities
- Provide information that is accurate enough for Amanda to consider whether the service is appropriate.
- Tell Amanda about relevant health conditions, diagnoses, medication or professional care when asked through the intake process.
- Attend free from alcohol or non-prescribed drugs and do not drive or operate machinery during a session.
- Participate by choice. You remain responsible for your decisions, actions and wellbeing between sessions.
- Treat Amanda and the online session respectfully.
If your circumstances change or you feel uncomfortable at any point, please say so. You can pause or end an exercise or session.
6. Privacy and confidentiality
Personal information is handled as described in the privacy policy. Sessions are confidential, subject to limited exceptions including a legal requirement, confidential professional or legal consultation, or a serious risk of harm to you or another person. Where safe and lawful, Amanda will aim to discuss a disclosure with you first.
7. Online sessions
You are responsible for joining from a private, safe space with a stable connection and a device with working audio and video. Do not join while driving or in another unsafe situation. Amanda may stop a session if privacy or safety is inadequate.
If technology fails, both parties will try to reconnect. If a substantial part of the session is lost, a fair alternative will be agreed, which may include continuing by phone, extending the session where possible, or rescheduling the remaining time.
You must tell Amanda at the start of each session where you are physically located and provide an emergency contact if reasonably requested for safety.
8. Emergencies and safeguarding
Core Hypnotherapy is not a crisis or emergency service. If there is an immediate danger, call 999. For urgent NHS mental health support in England, call 111 and select the mental health option. Samaritans can be contacted free on 116 123.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, Core Hypnotherapy is not responsible for indirect or unforeseeable loss, or for loss caused by inaccurate information, failure to follow agreed safety guidance, or events outside reasonable control.
10. Ending the work
You may end the work at any time, subject to payment for sessions already provided and the cancellation terms above. Amanda may end the work with reasonable notice, or immediately where there is a safety concern, abusive behaviour, non-payment or another serious reason. Any unused prepaid amount will be handled fairly according to the services remaining and the circumstances.
11. Law, complaints and changes
These terms are governed by the law of England and Wales. Courts with jurisdiction under consumer law may hear a dispute. If you are dissatisfied, please contact Amanda promptly so she can try to resolve the issue fairly.
These terms may be updated for future bookings. The version accepted when you book will apply to that booking unless a change is required by law or agreed with you.
Contact: hello@corehypnotherapy.co.uk
Contact Amanda